By Sibila Hujic
Have you ever stayed after hours or came in on the weekend and your productivity sky rocketed? You were able to focus on one task at a time and complete it fully without any interruptions. Your phone was not ringing off the hook, the incoming e-mail is not as heavy as the regular week days, all allowing you the efficiency that you don’t experience regularly.
I’ve coached attorneys on more efficient use of staff, creating standardized systems and procedures for the operation of the office, time management skills, including scheduling time for uninterrupted work, (I suggest, between 8:00 AM and 12:00 PM). Using email or instant messaging to assign tasks and delegate. Prioritizing your goals and assignments, as well as teaching your staff to prioritize to increase proficiency. Attorneys that have followed the guidelines were happy with the results, others reported that it was very hard to ignore the phone calls and emails during the scheduled quiet times. This was a problem I presented to my staff, since we are in the business of making attorneys lives easier we created a service which is guaranteed to keep your clients happy and your interruptions to a minimum.
The client portal we created will allow your clients to access their case information at anytime, send and receive messages, upload and download information, as well keep you updated on their progress and status, you will be able to do the same. The client portal page is a separate page from Sibila & Co., called www.casetrackingclientportal.com. We will manage all the incoming information, that you will be able to monitor and access at all times. If a client sends a message updating medical provider information, we will save you and your staff the time and update it in your system for you. I’ve even witnessed clients calling the owner of a firm just to get the fax number! All updates and incoming information will be sent to you in a summary email at the beginning or at the end of each day for your review. This system will allow your clients to feel more connected with their case. Your office will be able to maximize the use of all its staff hours. Our staff has years of experience as law firm support and if there is a problem that we can not resolve, you will be emailed and contacted. Our solution will get you back in charge of your time.
Visit our Case Tracking page and send us any questions you may have. We have developed this solution with you in mind, any service we offer can be customized! I invite you to try this system or a similar one, you will not regret it!